Payment, Cancellation & Refund Policy

How project fees, cancellations, corrections and refund requests are handled. No online payment facility is currently provided.

1. Confirmed scope and fees

Before starting an estimation assignment, we should confirm in writing the scope, deliverables, fee or charging basis, timeline, revision allowance, exclusions and payment schedule. Website rates and calculator outputs are indicative only and do not constitute a final invoice.

2. Cancellation before work begins

If you cancel before work has started, any advance paid for that project will be reviewed for refund. We may deduct clearly documented, non-recoverable third-party costs that were approved in advance. If no work or such cost has been incurred, the unused advance should be returned.

3. Cancellation after work begins

If work has started, you may cancel by emailing support.flexijar@gmail.com. The fee may include work completed up to the cancellation date and any previously approved, non-recoverable external costs. Any unused balance of an advance will be reviewed for refund. We will explain the calculation when responding to the request.

4. Corrections and service concerns

If a delivered BOQ or estimate appears materially inconsistent with the written scope or with inputs supplied for the project, contact us within 7 calendar days of delivery and identify the specific item and supporting reference. We will review the concern and, where appropriate, correct an error attributable to our work within the agreed scope. Changes to drawings, specifications, rates or scope after delivery may be treated as revisions and quoted separately.

5. Refund method and timing

Where a refund is approved, it will ordinarily be returned using the original payment method where practical, or another method agreed with the client. We will confirm the expected processing timeframe when approving the refund. Bank or payment-provider processing time may be outside our control. No payment is collected directly through this website at present.

6. Project-specific written terms and legal rights

A project-specific written agreement may clarify or supplement this policy. Nothing in this policy removes any mandatory consumer or other rights that cannot legally be waived. For cancellation or refund requests, email support.flexijar@gmail.com with the project title, payment reference (if any) and reason for the request. Please do not send full card details or passwords.